Avaya Off Campus Drive 2023: The Recruiters of Avaya has started recruiting Graduates. Eligible candidates can apply and get into the Job. The interested Job Seekers can check the below page to obtain all the details such as Registration/Apply link, Eligibility, Job Description and So on.
About Company:
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
Designation Details:
Job Role: Technical Support Engineer
Qualification: BE/ B.Tech/ MCA/ Diploma
Batch: 2018/ 2019/ 2020/ 2021
Location: Hyderabad
Experience: Freshers
Salary: Best In Industry
Job Description:
An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.
Looking for T2/T3 Engineer skills to support Avaya UC & CC solution with our managed customers, where we are providing proactive & reactive support. Excellent written and verbal communication skill. He / She should be ok to work in rotational shift which may include night shifts. Minimum 0-5 years of experience working on Avaya UC products. Avaya certification will be added advantage.
Technical Skill required:
- Avaya Aura Communication manager, Media Gateways, Avaya Aura SM/SMGR,
- Avaya Aura Media Server (AAMS), Avaya Aura conferencing (AAC), Avaya endpoints.
- Basic knowledge on Linux.
- Understanding of Avaya UC integration with different products like SBC, CC, Data network, etc.
- Knowledge and experience on Telephony protocols (VOIP, SIP, H323, ISDN)
Responsibilities:
- Need to work on Alarm / Health checks / proactive monitoring and Medium customer reported issues.
- Make sure SLA compliance meet as per agreement with Avaya/Customer
- Adhere to defined process and to maintain work quality.
- Co-ordination with service provide/third part vendor
- Effective communication with all internal stake holders
- To provide remote support during planned maintenance window. With addition to Incident, candidates will need to work on problem management & change management also.
- Knowledge sharing within team.
- Positive attitude and focus on supporting Global customers
- Excellent communication skill, Energetic, Eager to learn and excel
Education: – B.E / B.Tech or any Bachelor’s degree / diploma in engineering (Computer science or related technical field)/MCA or equivalent graduation
How to Apply for Avaya Off Campus Drive 2023?
Step 1: Go through the VisitJobsite entire Avaya Off Campus Drive 2023 article.
Step 2: if you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
To Apply for Avaya Off Campus Drive Technical Support Engineer Role: Click here