Cognizant is conducting a Walk-in Drive 2026 for the role of Customer Support – Voice Process in Coimbatore. This hiring event is aimed at candidates with experience in international voice support who are interested in working in a customer service and BPO environment.
This walk-in opportunity allows eligible candidates to directly attend the interview and explore career opportunities with Cognizant, one of the leading global IT services and consulting companies.
Walk-in Job Overview
Company Name: Cognizant
Job Role: Customer Support – Voice Process (US Shift)
Qualification: Bachelor’s Degree
Experience: 1 – 4 Years
Salary: Best in Industry
Job Location: Coimbatore
Walk-in Date: 7th March 2026
Walk-in Time: 9:30 AM – 12:30 PM
Employment Type: Full-Time, Permanent
No of Openings: 150
About Company
Cognizant is a multinational technology company providing IT services, consulting, and business process outsourcing solutions to organizations worldwide. Headquartered in the United States, the company operates across multiple countries and serves clients in industries such as banking, healthcare, retail, manufacturing, and technology.
Cognizant focuses on helping businesses modernize their operations and deliver improved customer experiences through advanced technologies and digital transformation strategies. The organization employs a large global workforce and is known for delivering innovative solutions in areas such as cloud computing, artificial intelligence, data analytics, and enterprise platforms.
With a strong presence in India and a reputation for providing professional growth opportunities, Cognizant continues to be a preferred employer for professionals seeking careers in technology services and customer operations.
Job Description
The Customer Support – Voice Process role involves interacting with international customers and providing support through voice calls, emails, or chat platforms. The primary responsibility of the role is to assist customers with their queries, resolve issues efficiently, and ensure a high level of customer satisfaction.
Employees working in this role are expected to maintain accurate records of customer interactions using customer relationship management (CRM) systems. The role also involves collaborating with internal teams to ensure timely resolution of issues and maintaining service quality standards.
Candidates should have strong communication skills and the ability to handle international voice processes. The job may require working in rotational shifts, including night shifts aligned with US time zones.
Key Responsibilities
- Provide customer support through voice calls, emails, and chat channels
- Respond to customer queries and provide appropriate solutions
- Resolve customer issues efficiently while maintaining service quality standards
- Maintain accurate records of customer interactions in CRM systems
- Follow company processes and guidelines while handling customer requests
- Work closely with team members to achieve service and performance targets
- Participate in training programs to improve product knowledge and communication skills
- Ensure professional communication and positive customer experiences
Required Skills
- Excellent verbal and written communication skills in English
- Strong interpersonal and customer service abilities
- Experience in international voice process environments
- Ability to manage customer queries effectively
- Familiarity with CRM tools or customer support platforms
- Ability to work in rotational shifts including US shift schedules
- Strong problem-solving and issue resolution skills
- Good teamwork and collaboration abilities
Eligibility Criteria
Candidates interested in attending the Cognizant Walk-in Drive should meet the following criteria:
- Bachelor’s Degree from a recognized institution
- 1 to 4 years of experience in a BPO or call center environment
- Experience handling international voice processes (US or UK) preferred
- Strong English communication skills
- Ability to work in night shifts or rotational shifts
- Certifications in soft skills training or customer service support are preferred
Documents to Carry
Candidates attending the walk-in interview should bring the following documents:
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 7th March 2026 |
| Time | 9:30 AM – 12:30 PM |
| Venue | Chill Special Economic Zone, Keeranatham, CHIL SEZ Road, Saravanampatti, Coimbatore |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Who can attend the Cognizant Walk-in Drive 2026?
Candidates with 1 to 4 years of experience in international voice processes or BPO customer support roles can attend the walk-in interview.
2. Is prior registration required to attend the walk-in interview?
Candidates can attend the walk-in interview directly during the scheduled time. Registration through the job portal may also be available.
3. What documents should candidates bring for the walk-in interview?
Applicants should carry an updated resume, passport-size photographs, a valid government ID proof, and educational certificates.
4. What is the job location for the Customer Support Voice Process role?
The job location for this role is Coimbatore, India.