Oracle has announced its Off Campus Drive 2026 to hire Support Engineer 1 for its Bengaluru office. This opportunity is suitable for entry-level professionals and candidates with up to two years of experience who are looking to build a career in technical support and cloud technologies.
Job Overview
- Company Name: Oracle
- Job Role: Support Engineer 1
- Qualification: Bachelor’s Degree
- Experience: 0–2+ Years
- Location: Bengaluru, Karnataka
- Employment Type: Regular Employee (Full-Time)
- Salary: Best in Industry
- Last Date: Apply As Soon As Possible
About Company
Oracle is one of the world’s leading technology companies, offering enterprise software, cloud infrastructure, database solutions, and business applications to organizations across various industries. Headquartered in the United States, Oracle serves businesses of all sizes by providing innovative solutions in cloud computing, artificial intelligence, data management, enterprise resource planning, and customer experience. Its products are widely used by organizations worldwide to improve operational efficiency, enhance security, and support digital transformation. Oracle also provides employees with opportunities to work on advanced technologies, collaborate with global teams, and develop technical expertise through continuous learning and professional growth.
Job Description
Oracle is hiring Support Engineer 1 professionals to provide technical assistance for Oracle products and services. The selected candidates will serve as the primary point of contact for customers by handling technical inquiries received through phone or electronic communication channels.
The role involves troubleshooting basic product issues, identifying root causes, documenting service requests, and delivering timely resolutions. Candidates will collaborate with senior engineers to resolve complex technical issues and contribute to maintaining product reliability and customer satisfaction.
Support Engineers will also create and maintain technical documentation, assist internal teams with customer issues, and continuously improve their knowledge of Oracle technologies. The position provides an excellent opportunity to gain practical experience in customer support, technical troubleshooting, and cloud-based enterprise solutions.
Key Responsibilities
- Provide technical support to customers through phone and electronic communication channels.
- Troubleshoot and resolve basic technical issues related to Oracle products.
- Investigate customer-reported problems and identify appropriate solutions.
- Escalate complex technical issues to senior support teams when required.
- Maintain accurate service request records and technical documentation.
- Create and update knowledge base articles and troubleshooting guides.
- Collaborate with internal teams to resolve customer issues effectively.
- Monitor assigned support requests and ensure timely resolution.
- Learn and utilize automation tools to improve troubleshooting efficiency.
- Identify opportunities to improve support processes and workflows.
- Complete assigned tasks within project timelines.
- Participate in continuous learning and technical training programs.
Required Skills
- Strong technical troubleshooting skills.
- Good analytical and problem-solving abilities.
- Excellent verbal and written communication skills in English.
- Customer support and customer service orientation.
- Ability to document technical issues accurately.
- Basic understanding of software and cloud technologies.
- Willingness to learn Oracle products and enterprise applications.
- Team collaboration and interpersonal skills.
- Time management and organizational abilities.
- Knowledge of technical documentation practices.
- Adaptability to changing technologies and business requirements.
Eligibility Criteria
Candidates should possess a Bachelor’s Degree from a recognized university. Oracle is looking for entry-level professionals as well as candidates with up to 2+ years of experience in technical support or related fields.
Applicants should also meet the following requirements:
- Strong communication skills in English.
- Ability to troubleshoot and resolve technical issues.
- Willingness to work with customers through phone and electronic support channels.
- Good analytical and problem-solving skills.
- Ability to collaborate effectively with technical teams.
- Interest in learning Oracle products, cloud technologies, and support tools.
- Visa or work permit sponsorship is not available for this position.
Salary Details
Oracle has not disclosed the salary package for the Support Engineer 1 role. Selected candidates will receive Best in Industry compensation along with benefits as per company policies.
Company Name Off Campus Drive – Important Apply Links
| Job Role | Apply Link |
|---|---|
| Support Engineer 1 | Apply for this Job |
Frequently Asked Questions
1. Who can apply for the Oracle Support Engineer 1 role?
Candidates with a Bachelor’s Degree and 0–2+ years of experience in technical support or related fields are eligible to apply.
2. What is the job location for this position?
The role is based in Bengaluru, Karnataka.
3. Is prior experience mandatory?
No. Oracle is accepting applications from entry-level candidates as well as professionals with up to 2+ years of experience.
4. Has Oracle announced the salary for this role?
No. The company has not disclosed the salary details. The compensation is expected to be Best in Industry based on company policies.