Prodapt Solutions Walkin Drive in Chennai

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Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapts business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.

Prodapt Solutions Empoyee perks and benefits

Work-Life Balance and Flexibility

Prodapt promotes a strong work-life balance through hybrid work models, flexible schedules, and comprehensive wellness programs. Employees benefit from structured vacation plans and initiatives that support mental and physical health. The company’s culture emphasizes maintaining balance between personal and professional responsibilities, ensuring higher satisfaction and long-term productivity.

Financial and Welfare Support

Prodapt provides financial assistance through employee welfare funds, milestone rewards, and soft-loan policies. These benefits are designed to support employees during key life stages and acknowledge their dedication. Such welfare initiatives reflect Prodapt’s focus on employee well-being beyond the workplace.

Learning and Career Growth

Continuous professional development is a priority at Prodapt. Employees have access to upskilling programs, certification reimbursements, and structured career progression paths. Internal mobility is encouraged, allowing individuals to explore diverse roles and leadership opportunities within the organization.

Diversity and Inclusion

Prodapt fosters an inclusive workplace through equal pay practices, paid maternity leave, and programs that empower women in technology. The company prioritizes a respectful, equitable, and safe environment for all employees.

Recognition and Culture

Recognized as a “Great Place to Work,” Prodapt promotes open communication, leadership engagement, and regular employee activities, creating a collaborative and motivating culture.

Job Details:

Role: Chat Support Associate

Qualification: Any Graduation

Experience: 0 – 3 years

Salary/CTC: Best in Industry

Job Location: Chennai

Walk-in Date: 21st February , 9.30 AM – 5.30 PM

Job Description:

Customer Support:

  • Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
  • Maintain a high level of customer satisfaction by delivering timely and effective solutions.
  • Upselling:
  • Identify opportunities to upsell additional products or services during customer interactions.
  • Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets.

Process Adherence:

  • Follow established procedures and guidelines to ensure compliance with company standards and policies.
  • Accurately document customer interactions and maintain records in the CRM system.

Collaboration:

  • Work closely with team members and other departments to ensure a seamless customer experience.
  • Participate in daily meetings and training sessions to enhance skills and knowledge.

Performance Metrics:

  • Achieve individual and team performance metrics, including NPS and sales targets.
  • Contribute to ongoing improvement initiatives by providing feedback on processes and customer.

Requirements:

Graduate in any stream

  • Excellent written communication skills (English proficiency required) -Strong persuasion & sales aptitude
  • Ability to multitask and work in a fast-paced environment
  • Minimum 1 to 2 years of prior experience in sales/chat support. Telecom Billing is preferred.

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficient in using CRM software and other relevant tools.

Flexibility:

Willing to work in night shift. (2 Way Cab & Shift allowance will be provided)

  • Must have good communication skills.
  • Flexible to work from office (5 days)
  • The candidates should not have any Backlogs (arrears) – Freshers Passed out year 2020 and later Only

How to Apply for Prodapt Walkin Drive ?

If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.

IMPORTANT
Just attend the walk-in drive at the address below.
Time and Venue
21st February , 9.30 AM – 5.30 PM
Prodapt Solutions Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097
(Chat Support Associate) Apply Link: Click Here