Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapts business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.
Prodapt Solutions – Employee Ratings & Work-Life Balance
| Metric | Rating | Comments |
|---|---|---|
| Overall Rating | 3.4 – 3.5 / 5 | Average overall; mix of positive and negative experiences |
| Work-Life Balance | 3.3 – 3.5 / 5 | Some report poor balance; others cite flexible timings depending on project |
| Career Growth | 3.2 / 5 | Moderate; growth depends heavily on role and performance |
| Salary & Benefits | 2.9 / 5 | Below market average; especially for entry-level roles |
| Work Culture | 3.4 / 5 | Mixed; varies by team and management |
| Job Security | 3.4 / 5 | Generally stable, but some concerns for new joiners |
| Remote Work Options | 33% remote/hybrid | ~5% permanent WFH, ~28% hybrid, ~67% in-office roles |
Job Details:
- Job Role: Technical Support – Non Voice
- Qualification: Any Graduation
- Experience: 1 – 3 years
- No. of Openings: 15
- Salary/CTC: Best In Industry
- Working Model: Work from Office
- Walk-in Date: 30 July
- Location: Chennai
- Contact: Krishna
Job Description:
Role & Responsibilities
Customer Support – Chat:
- Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
- Maintain a high level of customer satisfaction by delivering timely and effective solutions.
Process Adherence:
- Follow established procedures and guidelines to ensure compliance with company standards and policies.
- Accurately document customer interactions and maintain records in the CRM system.
Collaboration:
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in daily meetings and training sessions to enhance skills and knowledge.
Performance Metrics:
- Achieve individual and team performance metrics, including NPS and sales targets.
- Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions.
Preferred Candidate Profile
- Previous experience in a customer service or chat support role, preferably in the telecom industry.
- Experience in Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting Router-Switches with International Chat experience is preferred.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using CRM software and other relevant tools.
Flexibility:
- Willing to work in night shifts (2-way cab & shift allowance will be provided).
- Must have good communication skills.
- Flexible to work from the office (5 days a week).
- Candidates should not have any backlogs (arrears).
Interview Process:
- HR Screening
- Typing Assessment (WPM Test, Desired score: 35 WPM)
- English Grammar EF SET Test (15-minute test, Desired score: 70)
- L1 Interview with Team Lead
- L2 Interview with Manager
Note: Please carry your updated resume, Government ID proof, and a copy of this job posting/email to the interview.
Prodapt Solutions Walkin Drive:
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Time and Venue 30 July , 12.30 PM – 4.30 PM Prodapt Solutions Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Contact – Krishna Official Announcement: Click Here |