Prodapt Solutions has announced a Walk-in Drive 2026 for International Chat Support roles in the telecom domain. This is an excellent opportunity for freshers and experienced candidates to join a growing IT services organization and build a career in customer support operations.
Candidates with strong communication skills and interest in chat-based customer service can attend the walk-in interview during the scheduled dates.
Walk-in Job Overview
- Company Name: Prodapt Solutions
- Job Role: International Chat Support – Telecom
- Qualification: Any Graduate
- Experience: 0 – 3 Years
- Salary: Best in Industry
- Job Location: Chennai
- Walk-in Date: 2nd – 3rd April 2026
- Walk-in Time: 2:00 PM – 5:00 PM
- Employment Type: Full-Time
- No of Openings: 50
About Company
Prodapt Solutions is a leading IT services and consulting company specializing in the telecom and digital service provider ecosystem. The organization offers innovative solutions in business consulting, technology services, and managed operations. With a strong global presence, Prodapt serves major telecom and technology companies across multiple regions.
The company focuses on delivering customer-centric solutions powered by digital transformation and advanced technologies. With thousands of professionals worldwide, Prodapt provides a collaborative work environment that encourages innovation, continuous learning, and career growth. It is recognized for its expertise in telecom services and its commitment to delivering high-quality customer experiences.
Job Description
The International Chat Support role involves handling customer interactions through chat channels for telecom-related queries and services. Candidates will be responsible for resolving customer issues, providing accurate information, and ensuring a positive customer experience.
This role also includes upselling services where applicable and maintaining proper documentation of all customer interactions. Candidates must be comfortable working in a fast-paced environment and handling multiple chats simultaneously.
The position requires flexibility to work in night shifts and from office, making it suitable for individuals looking to gain experience in international non-voice processes.
Key Responsibilities
- Interact with customers through chat to resolve queries and issues
- Provide accurate information regarding telecom products and services
- Maintain high customer satisfaction through timely responses
- Identify opportunities for upselling additional services
- Follow standard operating procedures and compliance guidelines
- Document customer interactions in CRM systems
- Collaborate with internal teams for issue resolution
- Meet performance metrics such as quality and productivity targets
Required Skills
- Excellent written communication skills in English
- Strong problem-solving and analytical abilities
- Ability to multitask and manage multiple chat conversations
- Basic knowledge of CRM tools and computer applications
- Good typing speed (preferred 35–40 WPM)
- Strong customer handling and persuasion skills
- Adaptability to work in a dynamic environment
Eligibility Criteria
Candidates must meet the following requirements to attend the walk-in drive:
- Must be a graduate in any discipline
- Should have a complete 15-year education (10+2+3 format)
- Freshers and candidates with up to 3 years of experience can apply
- Prior experience in chat support or telecom billing is an advantage
- Must be willing to work night shifts
- Should be comfortable working from office (5 days a week)
- Candidates who attended interviews in the last 3 months may not be eligible
Documents to Carry
Candidates attending the walk-in interview should bring:
- Updated Resume
- Passport Size Photos
- Valid Government ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 2nd– 3rd April 2026 |
| Time | 2:00 PM – 5:00 PM |
| Venue | Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, Pallavaram-Thuraipakkam 200 Feet Radial Road, Thoraipakkam, Tamil Nadu 600097 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
1. Can freshers apply for this walk-in drive?
Yes, freshers and candidates with up to 3 years of experience are eligible to apply.
2. What is the job role offered?
The role offered is International Chat Support in the telecom domain.
3. Is night shift required for this job?
Yes, candidates must be willing to work in night shifts.
4. What documents should I carry for the interview?
You should carry an updated resume, ID proof, passport-size photos, and educational documents.