About Company
Prodapt is a two-decade-old consulting & managed services provider, singularly focused on the telecom/DSP industry. Prodapt helps clients transform their IT, products, operations, and networks to meet their strategic objectives. Prodapt provides end-to-end IT/software architecture consulting, application development, systems integration, testing, and maintenance & support. Prodapt provides insights and thought leadership-led transformation services leveraging next-gen technologies such as Robotic Process Automation (RPA)), Artificial Intelligence/Machine Learning (AI/ML) Software Defined Networks / Network Function Virtualization (SDN/NFV) and next-gen OSS/BSS systems. Prodapts business consulting team provides Six Sigma process improvement and automation/RPA consulting services to telecom operations teams.
Job Details:
- Job Role: Customer Support
- Qualification: Any Graduation
- Experience: 0 to 3 Years
- No. of Openings: 25
- Salary/CTC: Best In Industry
- Working Model: Work from Office
- Walk-in Date: 24 June – 26 June
- Location: Chennai
Job Description:
Walk-in Drive for International Chat Support – Telecom (0-3 Years Experience)
Walk-in Dates: 24th Jun – 26th Jun
Time: 12:30 PM – 4:30 PM
Role & Responsibilities
Customer Support:
- Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products.
- Maintain a high level of customer satisfaction by delivering timely and effective solutions.
Process Adherence:
- Follow established procedures and guidelines to ensure compliance with company standards and policies.
- Accurately document customer interactions and maintain records in the CRM system.
Collaboration:
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in daily meetings and training sessions to enhance skills and knowledge.
Performance Metrics:
- Achieve individual and team performance metrics, including NPS and sales targets.
- Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions.
Preferred Candidate Profile
- Previous experience in a customer service or chat support role, preferably in the telecom industry.
- Experience with Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting Router – Switches with International Chat experience are preferred.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using CRM software and other relevant tools.
Flexibility
- Willing to work in night shift. (2 Way Cab & Shift allowance will be provided)
- Must have good communication skills.
- Flexible to work from office (5 days a week)
- Candidates should not have any Backlogs (arrears).
Interview Process
- HR Screening
- Typing Assessment (WPM Test – Desired Score: 35 WPM)
- English Grammar EF SET Test (15 min – Desired Score: 70)
- L1 Interview with Team Lead
- L2 Interview with Manager
Note:
Please carry your updated resume, Govt. ID proof, and a copy of this job posting/email.
Prodapt Solutions Walkin Drive
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Just attend the walk-in drive at the address below. Time and Venue 24 June – 26 June , 12.30 PM – 4.30 PM Prodapt Solutions Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Contact – Krishna/Nirmal Official Announcement: Click Here |
