Prodapt Solutions has announced a Walk-in Drive 2026 for the role of International Chat Support – Telecom in Chennai. This opportunity is suitable for candidates with experience in customer support, chat process, or non-voice support within the telecom or BPO industry.
Candidates with strong written communication skills in English and the ability to handle customer queries through chat platforms are encouraged to attend the walk-in interview. The role focuses on delivering quality customer support and assisting telecom customers through chat-based interactions.
Walk-in Job Overview
Company Name: Prodapt Solutions
Job Role: International Chat Support – Telecom
Qualification: Bachelor’s Degree
Experience: 0 – 3 Years
Salary: Best in Industry
Job Location: Chennai, Tamil Nadu
Walk-in Date: 6 March – 7 March
Walk-in Time: 2:00 PM – 5:00 PM
Employment Type: Full Time
About Company
Prodapt Solutions is a technology consulting and services company specializing in the connectedness industry. The company provides digital transformation services, consulting, and managed services for telecom operators, technology providers, and digital service organizations.
With operations in more than 30 countries, Prodapt works with global telecom and technology enterprises to help them improve network operations, customer experience, and digital platforms. The company focuses on delivering technology-driven solutions that support the evolving digital ecosystem.
Prodapt is part of the Jhaver Group, a global business conglomerate with a long history of operations across multiple industries. With thousands of professionals worldwide, the company continues to support telecom enterprises in building modern digital networks and delivering advanced digital experiences.
Job Description
The International Chat Support – Telecom role focuses on providing customer support services through chat platforms. The selected candidate will interact with telecom customers to resolve inquiries, provide service information, and assist with product-related queries.
Employees will be responsible for handling customer interactions through chat channels and ensuring quick and accurate responses to customer concerns. The role requires maintaining detailed records of all interactions using CRM systems while ensuring that customer issues are resolved efficiently.
Candidates may also identify opportunities to suggest additional services or products during customer interactions. The role requires strong attention to detail, communication skills, and the ability to multitask in a fast-paced environment.
Employees will work closely with team members and participate in training sessions to improve communication skills, process knowledge, and product understanding. The role may involve working night shifts and requires flexibility to operate in a customer service environment.
Key Responsibilities
- Engage with telecom customers through chat platforms to resolve inquiries
- Provide accurate information about telecom products and services
- Maintain high customer satisfaction by offering timely support solutions
- Document all customer interactions accurately in CRM systems
- Identify opportunities to upsell telecom services or packages when appropriate
- Follow company processes and customer support guidelines
- Collaborate with internal teams to resolve complex customer issues
- Participate in training sessions to improve service quality and product knowledge
- Achieve performance metrics such as customer satisfaction scores and service targets
Required Skills
- Strong written communication skills in English
- Customer support and problem-solving abilities
- Ability to handle chat-based customer service interactions
- Multitasking and time management skills
- Attention to detail when documenting customer interactions
- Ability to work in a fast-paced support environment
- Familiarity with CRM tools and chat support platforms
Eligibility Criteria
Candidates applying for the International Chat Support – Telecom role should meet the following requirements:
- Bachelor’s Degree in any discipline
- 0–3 years of experience in chat support, non-voice process, or customer support
- Strong written communication skills in English
- Ability to multitask and manage multiple chat interactions
- Willingness to work in night shifts
- Complete educational background following the 10+2+3 format
Candidates with experience in telecom billing, chat support, or sales-related support processes may have an advantage.
Documents to Carry
Candidates attending the walk-in interview should bring the following documents:
- Updated Resume
- Passport Size Photos
- Valid ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 6 March – 7 March |
| Time | 2:00 PM – 5:00 PM |
| Venue | Module 1, Tower 1 (3rd Floor), IT Special Economic Zone Chennai 1, IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Road, Thoraipakkam, Tamil Nadu 600097 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend this walk-in drive?
Yes, candidates with 0–3 years of experience can attend the walk-in drive for the International Chat Support role.
What qualification is required for this job?
Applicants should have a Bachelor’s Degree in any discipline with a complete 10+2+3 educational background.
What documents should candidates carry for the interview?
Candidates should bring an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.
What is the job location for this position?
The International Chat Support – Telecom role is based in Chennai, Tamil Nadu.