Cognizant is conducting a Walk-in Drive 2026 for experienced professionals in customer support roles. This opportunity is ideal for candidates with prior experience in international voice processes who are looking to advance their careers in a leading global IT and business services company.
Walk-in Job Overview
- Company Name: Cognizant
- Job Role: Customer Support Voice Process
- Qualification: Bachelor’s Degree
- Experience: 1 – 4 Years
- Salary: Best in Industry
- Job Location: Coimbatore
- Walk-in Date: 18th April
- Walk-in Time: 9:30 AM – 12:30 PM
- Employment Type: Full-Time, Permanent
- No of openings: 150
About Company
Cognizant is a globally recognized professional services company headquartered in Teaneck, New Jersey. It specializes in IT services, consulting, and business process outsourcing. With a workforce of over 300,000 employees worldwide, Cognizant helps organizations modernize technology, reimagine processes, and transform customer experiences. The company serves clients across various industries including healthcare, banking, retail, and manufacturing. Known for its innovation-driven approach and employee-centric culture, Cognizant provides strong career growth opportunities, continuous learning programs, and a dynamic work environment.
Job Description
The Customer Support Voice Process role focuses on delivering high-quality customer service to international clients. Candidates will be responsible for handling inbound and outbound communication through calls, emails, or chat platforms. The role requires resolving customer queries, maintaining service quality, and ensuring customer satisfaction.
This position is suited for candidates with prior experience in BPO or call center environments, especially those who have handled US or UK-based voice processes. Flexibility to work in rotational and night shifts is essential.
Key Responsibilities
- Handle customer queries through calls, emails, and chat support
- Provide timely and accurate resolutions to customer issues
- Maintain detailed records of customer interactions in CRM systems
- Ensure high levels of customer satisfaction and service quality
- Collaborate with team members to achieve performance targets
- Participate in training sessions to improve communication and process knowledge
- Adhere to company policies and service standards
Required Skills
- Excellent verbal and written communication skills in English
- Experience in international voice process (US/UK)
- Strong interpersonal and customer handling skills
- Ability to work in rotational and night shifts
- Familiarity with CRM tools and customer service software
- Soft skills training or certifications (preferred)
- Problem-solving and multitasking abilities
Eligibility Criteria
Candidates must hold a bachelor’s degree in any discipline. Applicants should have 1 to 4 years of experience in a BPO or call center environment, particularly in international voice processes. Strong communication skills and the ability to work flexible shifts are essential for this role.
Documents to Carry
- Updated Resume
- Passport Size Photos
- Valid ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 18th April |
| Time | 9:30 AM – 12:30 PM |
| Venue | Chill Special Economic Zone, Keeranatham, CHIL SEZ Road, Saravanampatti, Coimbatore |
| Registration / Official Link | Visit official website |
Frequently Asked Questions
1. What experience is required for this walk-in drive?
Candidates with 1 to 4 years of experience in international voice processes are eligible to apply.
2. Is this role suitable for freshers?
No, this role requires prior experience in a BPO or call center environment.
3. What type of shifts are involved in this job?
The role requires working in rotational shifts, including night shifts aligned with US timings.
4. What is the job location for this role?
The job location for this position is Coimbatore.