Cognizant has announced a Walk-in Drive 2026 for the position of Customer Support Executive – Voice Process in Chennai. This hiring opportunity is ideal for candidates with experience in international voice processes within the BPO or call center industry.
Professionals with strong English communication skills and experience handling international clients are encouraged to attend the walk-in interview. The role involves providing customer service support and resolving customer queries through various communication channels.
Walk-in Job Overview
Company Name: Cognizant
Job Role: Customer Support Executive – Voice Process (US Shift)
Qualification: Bachelor’s Degree
Experience: 1–4 Years
Salary: Best in Industry
Job Location: Chennai, Tamil Nadu
Walk-in Date: 7 March
Walk-in Time: 9:30 AM – 12:30 PM
Employment Type: Full Time
No of Openings: 150
About Company
Cognizant is a global technology and professional services company that provides digital transformation, consulting, and business process services to organizations worldwide. Headquartered in the United States, the company operates in multiple countries and serves clients across industries including healthcare, banking, retail, and technology.
With a workforce of more than 300,000 professionals globally, Cognizant helps organizations modernize technology systems, enhance operational efficiency, and deliver improved customer experiences. The company combines technology expertise with business process services to support digital innovation.
Cognizant is recognized for its focus on technology-driven solutions, strong organizational culture, and opportunities for career growth. Employees work on projects that involve advanced technologies, customer engagement services, and enterprise process management.
Job Description
The Customer Support Executive – Voice Process role focuses on delivering customer service support to international clients, particularly in the US shift. The selected candidates will interact with customers through calls, emails, or chat to address service-related inquiries and provide solutions.
The role requires candidates to understand customer concerns, resolve issues efficiently, and maintain accurate records of all interactions using customer relationship management (CRM) systems. Employees are expected to provide timely responses and maintain high-quality service standards.
Candidates must also collaborate with internal teams to achieve performance targets and maintain operational efficiency. Continuous participation in training programs is required to improve communication skills, product knowledge, and process understanding.
This position is suitable for candidates who have experience working in international voice processes and who are comfortable working in rotational shifts including night shifts aligned with US business hours.
Key Responsibilities
- Provide customer support to clients through calls, emails, or chat communication
- Handle customer inquiries and resolve service-related issues effectively
- Maintain accurate documentation of customer interactions using CRM tools
- Ensure timely responses to customer requests and service concerns
- Collaborate with team members to achieve performance targets and operational goals
- Participate in training sessions to improve communication and process knowledge
- Maintain professionalism while interacting with international customers
- Follow company guidelines and service quality standards while handling customer interactions
Required Skills
- Strong verbal and written English communication skills
- Experience handling international voice processes in BPO or call center environments
- Customer service and problem-solving abilities
- Knowledge of CRM tools and customer support systems
- Ability to work in US shifts and rotational schedules
- Interpersonal and teamwork skills
- Ability to manage customer interactions professionally
Eligibility Criteria
Candidates applying for the Customer Support Executive role should meet the following requirements:
- Bachelor’s Degree in any discipline
- 1–4 years of experience in international voice processes such as US or UK customer support
- Excellent English communication skills
- Ability to work in rotational shifts including night shifts
- Certification in soft skills training is preferred
Documents to Carry
Candidates attending the walk-in interview should carry the following documents:
- Updated Resume
- Passport Size Photos
- Valid ID Proof
- Educational Certificates
- Experience Documents (if applicable)
Walk-in Interview & Registration Details
| Detail | Information |
|---|---|
| Walk-in Date | 7 March |
| Time | 9:30 AM – 12:30 PM |
| Venue | Cognizant Office, Cafeteria (SDB-3), SEZ Ave, Elcot SEZ, Sholinganallur, Chennai, Tamil Nadu 600119 |
| Registration / Official Link | Apply Here |
Frequently Asked Questions
Can freshers attend this walk-in drive?
The position requires candidates with 1–4 years of experience in international voice processes.
What qualification is required for this job?
Candidates should have a Bachelor’s Degree in any discipline to apply for this role.
What documents should candidates bring for the walk-in interview?
Applicants should carry an updated resume, passport-size photographs, valid ID proof, educational certificates, and experience documents if applicable.
What is the job location for this role?
The Customer Support Executive – Voice Process role is based in Chennai, Tamil Nadu.