Natwest Group Off Campus Drive

Natwest Group Off Campus Drive for Customer Service & Operations Analyst

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NatWest Group is a relationship bank for a digital world. We champion potential; breaking down barriers and building financial confidence so the 19 million people, families and businesses we serve in communities throughout the UK and Ireland can rebuild and thrive. If our customers succeed, so will we.

NatWest (National Westminster Bank) is one of the largest retail and commercial banks in the United Kingdom. Founded in 1968 through the merger of National Provincial Bank and Westminster Bank, it is headquartered in London. NatWest provides a wide range of financial services to personal, business, and corporate customers across the UK.

For individuals, NatWest offers current and savings accounts, mortgages, personal loans, credit cards, insurance, and investment products, along with online and mobile banking services. For businesses, it provides lending, cash management, merchant services, and support for startups and small enterprises.

NatWest operates as part of NatWest Group and plays a major role in the UK banking sector. The bank focuses on digital innovation, customer service, and sustainable finance initiatives. Today, it serves millions of customers and continues to adapt to changing technology and economic conditions

Designation Details:

Job Role: Customer Service & Operations Analyst

Qualification: Any Graduation

Location: Bangalore

Experience: Freshers/ Any

Salary: Best In Industry

Job Description:

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Analyst

  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
  • We’re offering this role at senior analyst level
What you’ll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

  • Authorising and investigating all transactions to our KPIs
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience
  • Supporting with process training and knowledge sharing in the team
The skills you’ll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

You’ll also demonstrate:

  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Excellent communication and interpersonal skills to build relationships with internal stakeholders and customers

How to Apply for Natwest Group Off Campus Drive?

Step 1: Go through the VisitJobsite entire Natwest Group Off Campus Drive article.
Step 2: if you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

Apply for Natwest Group Recruitment  – Important Link
Customer Service Representative – Apply for this Job