Tata Consultancy Services (TCS) is an Indian multinational IT services and consulting company, headquartered in Mumbai. It’s a leading global IT services and consulting firm, partnering with many of the world’s largest businesses in their transformation journeys. TCS offers a wide range of services, including IT consulting, business solutions, and engineering services.
TCS Employee Perks and Benefits
- Tata Consultancy Services (TCS) offers a wide range of benefits to support employee growth and wellbeing.
- Learning and Development: Employees can use platforms like Fresco Play, Udemy, and LinkedIn Learning to build new skills. TCS also provides mentorship and career growth opportunities through internal mobility and training programs.
- Health and Insurance: TCS offers medical insurance for employees and dependents, with hospitalization cover up to ₹12 lakh in some cases. The TCS Cares program supports mental health and wellness.
- Leave and Work-Life Balance: Employees get earned, casual, and maternity/paternity leave, along with sabbatical options and flexible work policies.
- Financial and Lifestyle Benefits: As part of the Tata Group, employees receive discounts on Tata products and services, plus PF, gratuity, and performance bonuses.
Overall, TCS provides a balanced mix of professional growth, financial security, and personal wellbeing.
Job Details:
Role: Technical Service Associate
Qualification: Any Graduation
Experience: 1 – 6 years
Salary/CTC: Best in Industry
Job Location: Hyderabad
Walk-in Date: 28 February – 1st March , 9.30 AM – 12.30 PM
No of Openings: 180
Job Description:
Mega Walk-in | TCS Hyderabad Hiring for Technical Support
Representative – Voice
Openings: 180
INTERVIEW DETAILS:
Interview date: 28th February,2026, Saturday
Interview time: 9:30 AM to 12 PM
Venue : Tata Consultancy Services Ltd. Synergy Park Non Sez, Rapti Non-Sez, C-Wing, Zone 8Gachibowli, Opp DLF Building, Hyderabad – 500032
Experience: 1-6 years
Location: Hyderabad
Job Description
TSR -Technical Support Representative
Key Responsibilities
First Call Resolution: Efficiently handle customer queries and resolve issues during the first contact wherever possible.
Deliver exceptional customer experiences that balance technical support and sales objectives.
Communication Skills (Critical Requirement)
- Exceptional verbal and written communication skills to interact professionally with global customers across multiple channels (phone and chat).
- English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills must have, C1 is good to have).
- Ability to convey technical information in a clear, concise, and customer-friendly manner.
- Strong active listening and empathy to understand customer concerns and provide effective solutions.
- Skilled in managing tone and maintaining professionalism during challenging or escalated interactions.
Technical Skills (Must have):
- Provide technical support for a full range of software and technology products products, including troubleshooting, guiding users, and answering ‘how-to’ questions.
- Experience with troubleshooting and resolving issues related to client-server communication, API requests, and web performance bottlenecks.
- Assist in installing and deploying software for licensed users across Microsoft Windows, iPhone (iOS), Android, and Apple MAC OS platforms.
Cross-selling & Upselling (Good To have we can coach):
- Identify opportunities to recommend complementary products or upgraded services to existing customers based on their needs.
- Engage in consultative selling by understanding customer goals and aligning them with software and technology products’ suite of solutions.
- Meet or exceed targets for cross-sell and upsell conversions while maintaining a customer-first approach.
Customer Handling & Escalation (Good to Have):
- Case Documentation & Tracking: Record all customer interactions accurately within the CRM system and follow through on open cases within 24 hours.
- Strong analytical and diagnostic skills: Ability to identify the problem area of the reported issue by asking relevant, targeted questions, and accurately determining the root cause for effective troubleshooting and resolution (Must Have).
Problem Solving (Must have):
- Utilize product knowledge, user guides, and reference materials to solve known customer issues.
- Tackle undocumented or complex problems using advanced troubleshooting techniques.
- Operational Excellence: Work towards achieving operational goals while adhering to all processes and procedures.
- Goal Orientation: Focused on meeting or exceeding sales targets and KPIs.
Knowledge Sharing & Reporting:
Report recurring issues, feature requests, and emerging trends to supervisors.
Participate in continuous learning by staying up to date with software and technology products product features (free subscriptions provided).
What Youll Need to Succeed
Education:
Graduate from a reputed university or equivalent experience in a relevant field. Or Undergrad with relevant experience for 18 months (Must Have).
Language Requirements:
Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).
EMEA Languages to be C1 or higher for the primary language and English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).
Technical Skills Experience (Must have):
1 year of experience in troubleshooting Windows, iOS, Android, and MacOS environments.
Experience of upsell or cross-sell in a technical support setting is preferred
How to Apply for TCS Walkin Drive ?
If you’re interested and meet the eligibility criteria for this walk-in drive, feel free to come by at the location below. Remember to carry essential documents like your Aadhar card, PAN card, and an updated resume.
| IMPORTANT |
|---|
| Just attend the walk-in drive at the address below. Time and Venue 28 February – 1st March , 9.30 AM – 12.30 PM Tata Consultancy Services Ltd. Synergy Park Non Sez, Rapti Non-Sez, C-Wing, Zone 8Gachibowli, Opp DLF Building, Hyderabad – 500032 Timing: 09:00 AM – 12:00 PM |
| Technical Service Associate (Hyderabad): Click Here |
- BYD India Walk in Drive for Trainee
- TCS Walkin Drive in Hyderabad
- HSBC Off Campus Drive for Reconciliations Analyst
- Concentrix Off Campus Drive
- Startek Walk in Drive for Customer Success Associate