Sutherland Off Campus Drive

Sutherland Off Campus Drive for Associate

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Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Work Culture

  • Inclusivity & Diversity: Strong focus on inclusion and equal opportunities.
    Rating: 4.2 / 5
  • Work Environment: Professional but can be stressful due to strict performance targets.
    Rating: 3.5 / 5
  • Work-Life Balance: Often challenging, especially in night-shift or BPO roles.
    Rating: 3.0 / 5
  • Management Support: Mixed feedback; depends on team and project.
    Rating: 3.4 / 5
  • Learning & Development: Good exposure and training opportunities.
    Rating: 4.0 / 5

Employee Perks & Benefits

  • Health & Wellness (Medical, Insurance, EAP): Comprehensive coverage and wellness programs.
    Rating: 4.1 / 5
  • Leave Policies (Maternity, Paternity, Sick): Competitive compared to industry standards.
    Rating: 4.0 / 5
  • Career Growth Opportunities: Available but sometimes slow progression.
    Rating: 3.6 / 5
  • Work-from-Home / Flexibility: Offered in select roles and geographies.
    Rating: 3.8 / 5
  • Recognition & Rewards: Exists but not consistent across teams.
    Rating: 3.5 / 5

Designation Details:

Job Role: Associate – Finance and Accounting

Qualification: Bachelor’s degree

Location: Hyderabad

Experience: 0–2 years

Salary: Best In Industry

Job Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description
  • Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off
  • Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required
  • Manage the verification of assigned cases and represent the case manually or take no action depending on findings
  • Log and process dispute/chargeback cases with accurate classification and evidence tagging
  • Gather and review customer, seller, and transaction evidence; conduct interviews when required.
  • Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings
  • Investigate Company seller accounts to understand validity of disputed payment
  • Apply profile activation/deactivation checklists and verify customer history for claim validation.
  • Prepare and submit evidence packets for representments and reversals
  • Use tools and automated workflows to reduce manual errors and support decision-making.

     Maintain clear documentation and escalate high-risk or anomalous cases.

Qualifications

  • Bachelor’s degree
  • 0–2 years of experience in dispute management, chargebacks, risk operations, or related financial services roles.
  • Attention to detail.
  • Good written and verbal communication skills.
  • Ability to follow structured processes and manage time-sensitive tasks.

       Comfortable working in a fast-paced, accuracy-driven operations environment.

How to Apply for Sutherland Off Campus Drive?

Step 1: Go through the VisitJobsite entire Sutherland Off Campus Drive article.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.

Sutherland Hiring – Important Link
Associate – Finance and Accounting – Apply for the Job
Customer Support Associate – Apply for the job