Sutherland Off Campus Drive 2024: Hey there! Sutherland is on the lookout for someone detail-oriented and analytical like you to take on the role of Quality Analyst. As a Quality Analyst, you’ll be at the forefront of evaluating and documenting customer transactions to guarantee that accurate and consistent information is delivered to customers. Your main focus will be on scrutinizing transactions to ensure adherence to all necessary processes and guidelines, aiming for exceptional customer experiences and employee engagement while hitting key performance indicator goals. If you’ve got a keen eye for detail and a passion for maintaining high-quality standards, we’d love to have you on board as part of our team!
About Company:
Sutherland started 33 years ago with the objective of “Helping out clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results”. That strategic mission has remained unchanged. Today, we are a digital transformation company and our product is exceptional experiences. Experience to our clients, their customers, their employees and our employees. We combine the front-end customer focused services with optimized back-end processes in an integrated manner along the entire journey map of the customer. This holistic view of our clients’ customers powered with our deep domain knowledge, design thinking, and advanced analytics driven business insights allows us to work exceptionally well with our clients through their digital transformation journey.
Designation Details:
Job Roles: Quality Analyst
Qualification: Any Graduation
Location: Work From Home
Experience: 1 to 3 years
Salary: Best In Industry
Job Description:
| Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing data, analysis and projecting the data. Audit of cases/Tickets and Summarizing it at different categories. Driving efficiency in terms reducing backlog of cases, increasing Milestone SLOs (First response, Meaningful updates, Valid client contact, Case/ticket resolutions). Skill in using various Lean and six sigma tools (DMAIC, Fishbone Analysis, Control Charts, Flow Charts, 5 Whys, etc.) to conduct RCA. Excellent communication, analytical and convincing skills.Investigate customer complaints and Provide RCAs. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in process quality. Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements. Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to products and processes. Client relationship management, project management, quality. Candidate should be flexible to work in EST Hrs. (8 AM to 8PM EST) and on Weekends( If project Demands). Qualifications Our most successful candidate will have: – Skill in Excel Intermediate and Advanced – VLOOKUP, Power Pivots, Pivot tables, for managing data, analysis and projecting the data. Eligibility Must be a Graduate. Must have 1-3 years. Willing to work in Night Shift. |
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