HSBC (Hongkong and Shanghai Banking Corporation) is one of the world’s largest banking and financial institutions, founded in 1865 to facilitate trade between Europe and Asia. Headquartered in London, HSBC operates in more than 60 countries, serving over 40 million customers worldwide.
Its core businesses include Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. HSBC focuses on connecting customers with global opportunities, supporting economic growth, and promoting sustainable finance. Known for its strong international presence and digital innovation, HSBC continues to play a leading role in global banking and financial services.
HSBC Employee Perks and Benefits
HSBC offers a comprehensive range of employee perks and benefits designed to support well-being, career growth, and work-life balance.
Compensation and Rewards:
Employees receive a competitive salary package with performance-based bonuses and, in some markets, share ownership opportunities.
Health and Well-being:
HSBC promotes holistic wellness through medical insurance, mental health support, counselling services, and fitness programs.
Work Flexibility:
Hybrid and flexible working options are available for many roles, helping employees balance personal and professional life.
Learning and Development:
Continuous learning is encouraged through professional training, global mobility opportunities, and leadership development programs.
Leave and Insurance:
Staff enjoy paid annual, sick, and parental leave, along with comprehensive life and health insurance.
Employee Privileges:
Additional perks include staff banking benefits, discounts, and retirement savings plans.
Overall, HSBC focuses on rewarding performance, supporting well-being, and enabling long-term career growth.
Job Details:
Role: Junior Associate, Client Support Executive
Qualification: Any Graduation
Experience: Entry Level
Salary/CTC: Best in Industry
Job Location: Chennai, Bangalore (Hybrid)
Last Date: ASAP
Job Description:
- Holds overall ownership of trade transactions of Premium/Standard Trade Clients and ensures an end to end completion of transaction processing.
- Ensure transaction does not break down for want of any document and internal approval.
- Arrange necessary internal approvals and tracking deferrals to facilitate the straight through processing and minimize the breaking down of transactions
- Address customer complaints and ensuring their effective resolution with high-quality customer service and appropriate flexibility, balancing the client relationship and business costs.
- Monitor E-helpline and raise / resolve customer queries, assigning them to relevant teams and ensuring complete resolution upto satisfaction.
- Facilitate preparation of forms/documentation for customers for client on-boarding.
- Answer incoming customer calls/emails for general and transaction-specific trade enquiries.
- Conduct proactive call backs to customer for payment instructions, confirming exchange rate, informing customer regarding insufficient funds, dispatch details and advice discrepancies etc.
- Follow up with clients, group offices, MO, Sales and various authorities. E.g. Follow up of PO / Export advance payments / Overdue finance bills (INR/FCY), BEF, XOS, FIRC, EDPMS & IDPMS Reconciliation, Unaccepted import collection bills, disposal instructions for export proceeds, for payment follow ups with overseas group offices etc.
- Co-coordinate and liaison with MO, Sales and Product teams for various transaction related day to day activities and ensures the maximum output.
- Contribute in process / guidelines roll-out by way of Team Meetings to ensure effective understanding of the process and guidelines
- Acquire knowledge and enhance business understanding, thereby support the development of a cohesive team and building an internal knowledge database
- Act as trusted transaction advisor for clients, building and strengthening close relationships with these clients. When appropriate, accompanies Client Managers on customer visits.
- Arrange regularly meeting with clients every quarter and understanding their trade requirements.
- Monitoring Exports and local dispatches and ensuring documents are dispatched on time.
- Timely reporting of discrepancies and expedite resolution for the same.
- Managing the trade relationships of select clients.
- Promote Digital penetration
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
Qualifications – External
Qualifications:
- Minimum Graduation or as required for the role, whichever is higher
- A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments (i.e. Client Management)
How to Apply for HSBC Off Campus Drive ?
Step 1: Go through the VisitJobsite entire HSBC Off Campus Drive article.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
| To Check & Apply for HSBC Recruitment – Important Link |
| Client Support Executive – Apply for this job |
| Junior Associate- Apply for this job |