IBM Off Campus Drive 2024: Hey there! Exciting news for all freshers and experienced professionals – IBM’s Off Campus Drive 2024 is just around the corner. Whether you hold a bachelor’s or master’s degree, this could be your chance to join a renowned tech company known for innovation and cutting-edge solutions. IBM values talent from various backgrounds and experience levels, so if you’re passionate about technology and ready to showcase your skills, this could be the perfect opportunity for you. Gear up for a chance to kickstart or elevate your career with IBM – great things await!
About Company:
The International Business Machines Corporation, nicknamed Big Blue is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 175 countries. At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We’re here to help every creator turn their “what if” into what is. Let’s create something that will change everything.
Job Details:
Job Role: Technical Support Engineer
Qualification: Bachelor’s/Master’s degree
Experience: Entry Level
Salary/CTC: Best in Industry
Job Location: Bangalore
Last Date: ASAP
[wptb id=9734]Job Description:
Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients. This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within Cloud Integration organization, supporting products IBM DataPower Gateway, API Connect, IBM App Connect, or IBM Aspera on multiple operating systems, virtual, and cloud. Immediate skills for an outstanding candidate include a strong understanding in container technologies, Kubernetes, Cloud skills, Networking protocols, and Java, JavaScript, and C programming languages. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
As a Technical Support Engineer, you will:
- Provide troubleshooting and technical advice for API Connect and DataPower customers
- Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
- Write sample code, blogs and review documentation
- Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
- Be part of the team that conceives and delivers new cutting edge customer support offerings
- Provide technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills
- Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the client or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- May provide training for and mentor others on the team
- Contribute to department attainment of organizational objectives and high client satisfaction
- To be successful, you will need: A passion for handling technical challenges and be goal and results oriented
- Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise applications, services, and APIs
- Proven listening, detail-oriented thinking, and creative problem solving skills
- Ability to work in highly collaborative global organization
- Be open to flexible schedule in a 24/7/365 support environment.
Required Technical and Professional Expertise
As a Technical Support Engineer, you will:
- Provide troubleshooting and technical advice for API Connect and DataPower customers
- Provide technical leadership and guidance to both customers and internal project teams that are geographically distributed
- Write sample code, blogs and review documentation
- Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
- Be part of the team that conceives and delivers new cutting edge customer support offerings
- Provide technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills
- Use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
- Communicate action plans to the client or IBM representative as appropriate
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes
- May provide training for and mentor others on the team
- Contribute to department attainment of organizational objectives and high client satisfaction
- To be successful, you will need: A passion for handling technical challenges and be goal and results oriented
- Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise applications, services, and APIs
- Proven listening, detail-oriented thinking, and creative problem solving skills
- Ability to work in highly collaborative global organization
- Be open to flexible schedule in a 24/7/365 support environment.
Preferred Technical and Professional Expertise
- Candidate having experience in Product support or support project will be preferred.
How to Apply for IBM Off Campus Drive 2024?
Step 1: Go through the VisitJobsite entire IBM Off Campus Drive 2024 article.
Step 2: Make sure that you are interested and Eligible candidate for this drive.
Step 3: At the end you will find the direct job apply link to proceed.
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FAQ – IBM
1. What types of careers are available at IBM?
IBM offers a wide range of career opportunities, including roles in software development, consulting, engineering, data science, AI research, cloud computing, cybersecurity, sales, and more.
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To apply for a job at IBM, visit the IBM Careers website, search for job openings based on your skills and interests, and submit your application online.
3. What qualifications are needed to work at IBM?
Qualifications vary depending on the role. Generally, IBM looks for candidates with relevant degrees, technical skills, and experience in their field. For technical roles, proficiency in programming languages and familiarity with IBM’s technologies can be important.
4. Does IBM offer internships or co-op programs?
Yes, IBM offers internships and co-op programs for students and recent graduates. These programs provide practical experience and exposure to IBM’s work environment.
5. What is the recruitment process at IBM?
The recruitment process typically includes an online application, a phone or video interview, and possibly additional interviews or assessments, depending on the role.
6. What kind of training and development opportunities does IBM offer?
IBM provides various training and development opportunities, including formal training programs, on-the-job learning, mentorship, and access to a wide range of educational resources.
7. Does IBM offer remote or flexible work options?
Yes, IBM offers remote and flexible work options for certain roles. The availability of these options depends on the job function and business needs.
8. What is the work culture like at IBM?
IBM promotes a culture of innovation, collaboration, and inclusivity. The company values diversity, encourages continuous learning, and supports a work-life balance.
9. Are there opportunities for career advancement at IBM?
Yes, IBM offers various career advancement opportunities through internal mobility, promotions, and professional development programs.
10. How can I find out more about working at IBM?
For more information about working at IBM, visit the IBM Careers website, follow IBM on social media, or connect with current IBM employees on professional networking platforms like LinkedIn.